Frequently Asked Questions

What is your minimum order quantity (MOQ)?

You can order at least 50 boxes. However, if you go with a larger quantity, you can save more on order.

What material should I choose? offers a wide range of paper/material. We offer cardstock, cardboard, corrugated, kraft and rigid material. You can choose one of them depending on the size of the box and the weight of the product. Each material has its own variants; you can select according to your requirements. If you are still confused, please call 1-800-959-3878.

Can I add my own artwork to the box?

Yes, you can send us your own artwork. We accept all major file formats. The file should be 300 dpi for better results.

What is your turnaround time?

Our turnaround time is very small, we produce and deliver orders within 8 business days (once artwork approved).

Does your company do rush orders?

Yes, absolutely, we do rush orders. We produce and deliver rush orders within 5 business days (once artwork approved).

Does your company offer free shipping?

Yes, we offer free shipping on all orders acroos North America, except for rush orders.

Can I trust your company that you will not share my personal information with others?

Yes, absolutely you can trust us without any doubt. We don’t share or sell information to other organizations.

Can I cancel my order?

Ordering customized boxes from us is very convenient, you can cancel your order at any time with a small deduction. Once the order has been printed or shipped, you can’t cancel the order and there will be no refund.

What should I do if I get a faulty order?

If your shipped order is faulty and does not exactly match your instructions, you can contact us at any time and we will be there to resolve the issue. We will reprint the entire order, but there will be no refund option.